Privacy policy
Effective Date: September 8, 2025
Last Updated: September 8, 2025
1. Introduction
CampPing ("CampPing," "we," "us," or "our") respects your privacy and is committed to protecting Personal Information that we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use the CampPing website, mobile application, and related services (collectively, the "Service").
2. Definitions
- "Personal Information" means any information relating to an identified or identifiable natural person.
- "Processing" means any operation performed on Personal Information, whether or not by automated means, including collection, storage, use, disclosure, and deletion.
- "Controller" means the natural or legal person that determines the purposes and means of Processing Personal Information.
3. Information We Collect
We collect the following categories of Personal Information:
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Email address; telephone number | Deliver scans, account messages |
| Account Credentials | Log-in method (email or phone), hashed password | Authenticate and secure accounts |
| Scan Preferences | Selected campgrounds, dates, plan level | Provide the Service |
| Payment Information | Tokenized card details (processed and stored by Stripe) | Billing, fraud prevention |
| Usage Data | IP address, browser type, device identifiers, cookie data | Service performance, analytics, security |
4. Legal Bases for Processing (EEA/UK)
We rely on: (a) Contractual Necessity to provide the Service; (b) Legitimate Interests such as fraud prevention and service improvement; (c) Consent for optional marketing; and (d) Legal Obligations.
5. How We Use Personal Information
- To operate, maintain, and improve the Service;
- To send availability alerts, transactional messages, and customer support communications;
- To process payments and manage subscriptions;
- To detect, investigate, and prevent security incidents and misuse;
- To comply with applicable laws, regulations, or legal process.
We do not sell or rent your Personal Information.
6. Sharing and Disclosure
We disclose Personal Information only to:
- Service Providers (e.g., hosting, SMS/email gateways, payment processors) bound by contractual confidentiality;
- Authorities or other parties when required by law or to protect rights, property, or safety;
- Successors in the event of a merger, acquisition, or asset sale, subject to customary safeguards.
7. Cookies and Tracking Technologies
We use strictly necessary cookies for authentication and site functionality and optional first-party analytics cookies for aggregate usage statistics. For details, see our Cookie Policy.
8. International Transfers
Data may be stored and processed in Canada. Where required, we rely on Standard Contractual Clauses or equivalent safeguards for cross-border transfers.
9. Data Security
We employ industry-standard administrative, technical, and physical safeguards, including HTTPS/TLS encryption in transit and encryption at rest. No method of transmission or storage is completely secure.
10. Data Retention
We retain Personal Information for as long as your account is active and for up to two (2) years thereafter to resolve disputes, enforce agreements, or as required by law. We may retain anonymized data indefinitely.
11. Your Rights
Subject to local law, you may have the right to: (a) access; (b) rectify; (c) erase; (d) restrict or object to Processing; (e) portability; and (f) withdraw consent. Submit requests to support@campping.ca. We will respond within thirty (30) days.
12. Children
The Service is not directed to children under 16. We do not knowingly collect Personal Information from children under 16.
13. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. Material changes will be notified via email or prominent notice thirty (30) days before they take effect.
14. Contact Us
If you have questions or complaints, contact:
Email: support@campping.ca